This Return & Refund Policy applies exclusively to all orders placed on https://wingselect.com for United States customers only. By purchasing from our website, you agree to all terms stated below.

Customers can initiate a return request within 30 calendar days from the order delivery date. All returned items must be unworn, unwashed, undamaged, stain‑free, and kept with all original tags, packaging and accessories. Altered, customized or damaged items caused by personal use are not eligible for return. We reserve the right to reject returns that fail our warehouse inspection.

The following product categories are non‑returnable and non‑refundable due to hygiene rules and sales regulations: thermal underwear, intimate apparel, swimwear and beach cover‑ups with removed hygiene seals, final sale clearance items, and personalized custom accessories.

Do not return items without prior authorization. Please send your order number, full name, return reason and product condition photos to our official email: support@wingselect.com. Our customer service team will review your request and issue an RMA return authorization within 24 working hours. All return packages must be marked with a valid RMA number, otherwise the packages will be rejected.

We provide free outbound shipping for all US orders. Under normal circumstances, customers bear all return shipping fees. We will cover the return shipping cost only if you receive defective, damaged, wrong style/size items caused by our store’s shipping error.

After our warehouse receives and inspects the returned items, we will process your refund within 5‑10 business days. The refund will be returned to your original payment account. Bank processing delays may occur according to different payment providers. Product exchange services are available based on stock availability. If the replacement product is out of stock, we will provide a full refund for you.

If you receive damaged, defective or mismatched items, please contact us via support@wingselect.com within 7 days after delivery, and attach clear photos and videos of the package and products. We provide three solutions: full refund, free product replacement, or equivalent store credit.

Wingselect reserves the right to update this return policy without prior notice. The latest terms will take effect immediately after being published on the official website. For any return inquiries, please contact support@wingselect.com.