FAQ

Welcome to the Wingselect Help Center.

Below you will find answers to our most frequently asked questions.

If you cannot find the information you need, feel free to contact us at support@wingselect.com.

TOP FAQS

After we receive your email, we will get back to you with a human response as soon as possible, normally within 24–48 business hours. If you still haven’t heard from us after 48 hours, we suggest that you:

  1. Make sure you sent your message to the correct email address: support@wingselect.com, and that your inbox is working properly.
  2. Check your spam or junk folder, as our reply may have been filtered there.
  3. Add support@wingselect.com to your email contact list / whitelist to ensure delivery.

You will receive a shipping confirmation email once your order has been dispatched. You can click the tracking link inside the email to view the latest status of your package.

You may also contact us at support@wingselect.com with your order number to request tracking information.

Please email us at support@wingselect.com as soon as your order is placed. Our customer service team will do our best to accommodate changes before your order is processed and shipped.

Please note that changes are not always possible. Once the order has been shipped, we can no longer cancel the order or modify the shipping address.

Your final checkout total includes all related fees. No additional charges will be collected upon delivery. You will never be asked to pay tariffs, duties or extra fees before or after your package arrives.

If you receive any external requests claiming you must pay duties separately for your Wingselect order, they are false. Please contact us immediately to verify.

ORDERS

  1. Step 1. Add the items and quantities you want to your shopping cart.
  2. Step 2. Click the shopping cart icon to review your order.
  3. Step 3. Click Checkout.
  4. Step 4. Sign in or continue as a guest.
  5. Step 5. Confirm your shipping details and payment method, then complete payment.

Our size guide provides general recommendations. Please note that fit may vary slightly by style — for example, loose maxi dresses and oversized beach cover-ups may fit more relaxed than the general guideline.

If you have questions about specific measurements, contact us at support@wingselect.com and we will help you choose the right size.

SHIPPING & DELIVERY

Tracking updates may be delayed when the parcel is:

  1. In long-distance transit, where tracking updates normally take 30%–70% of the estimated shipping time to refresh.
  2. Going through customs clearance procedures.
  3. At a local sorting or distribution center.
  4. Delayed by uncontrollable factors such as bad weather, postal backlog or peak season volume.

A delayed tracking update usually does not affect final delivery. If the tracking shows no movement for more than 7 business days, please contact us.

First, double-check that the shipping address on your order confirmation is correct. If the address is accurate, we recommend contacting the shipping carrier directly first — this is the fastest way to locate your parcel and arrange re-delivery.

You may also forward the tracking status to support@wingselect.com and we will assist you.

Please try the following steps:

  • Verify that your shipping address on the order is correct.
  • Check your mailbox, porch, package drop-off location, or ask a neighbor if they accepted the parcel on your behalf.
  • Wait 48 hours. In rare cases, packages may be marked as delivered up to 48 hours before actual arrival.

If you still have not received your item after 3 business days, please contact us.

Once a package is marked as successfully delivered to the address you provided, we are not liable for theft, loss or damage after delivery.

If tracking shows delivered but you have not received it, please allow an additional 1–3 business days and check with your local carrier for more details before contacting us.

Wingselect is not responsible for failed delivery caused by customer negligence. This includes but is not limited to: incorrect shipping address, wrong contact information, incorrect recipient name, or refusal to accept delivery.

In such cases, refunds cannot be issued for failed delivery.

PAYMENT & DISCOUNT

We accept Visa, MasterCard, American Express, Discover, PayPal and major credit cards processed through secure payment gateways.

Only one discount code or store credit may be applied per order at checkout. You may save additional codes for future purchases. All discount usage is subject to the specific terms and conditions of each code.

RETURN & REFUND

You have up to 30 calendar days from the date you receive your order to submit a return request.

Step 1: Submit a return request

Email us at support@wingselect.com with your order number, the items you wish to return, and the reason for return. Our team will review your request and respond within 24 business hours with return instructions.

Step 2: Pack and ship back your items

If your return is approved, please pack the items in their original condition with all tags attached, and ship them back following the instructions provided. Keep your return tracking number and shipping receipt until your refund is completed.

Step 3: Refund processing

After we receive and inspect your returned items, we will process your refund within 5 business days. Refunds will be issued to your original payment method. You will receive an email confirmation once the refund is completed.

Return shipping fees are borne by the customer, unless the item is defective, damaged, or was shipped incorrectly due to our error. If the return is due to our mistake, we will cover the return shipping cost after verification.

Please contact us as soon as possible at support@wingselect.com. Include your order number, a detailed description of the issue, and clear photos of the defective or incorrect item. We will work with you on a resolution.

We do not offer direct exchanges at this time. If you would like a different size, color or style, you may return your original item for a refund and place a new order. Your refund will be processed as soon as we receive and inspect the returned package.

We will process your refund within 5 business days after we receive and inspect your returned items. Refunds are issued to your original payment method.

Please note that your bank or payment provider may take additional time to post the funds to your account. You will receive an email confirmation once the refund is completed.

  1. Items in original, resellable condition may be returned within 30 days of delivery, except products marked as non-returnable.
  2. All returned items must be unworn, unwashed, undamaged, and with all original tags and hygiene liners attached.
  3. Sets and multi-piece items cannot be returned separately.
  4. Items purchased with store credit only are final sale and not eligible for return or refund.

Our swimwear and intimate beachwear include a removable hygiene liner for safety. Due to sanitary reasons, we can only accept returns if the hygiene liner is fully intact and attached.

Please try on swimwear and beach cover-ups over your own underwear without removing the hygiene seal.

No. We do not accept returns for items that are worn, washed, damaged, stained, altered, or missing original tags and hygiene liners.

This may be due to:

  1. Original shipping fees are non-refundable.
  2. All transactions are processed in US Dollars (USD). The final amount shown on your bank statement may differ due to exchange rate fluctuations or currency conversion fees charged by your bank or payment provider. Both payments and refunds are processed in USD.

If you have further questions, please email us at support@wingselect.com.

Contact Us

If you have any other questions not listed above, our team is here to help.

Email: support@wingselect.com

Website: https://wingselect.com/