Refund and Returns Policy

Website：https://wingselect.com/

Support Email：support@wingselect.com

Effective Date: July 31, 2026

1. Policy Overview

This Return & Refund Policy applies to all orders placed via https://wingselect.com (hereinafter referred to as “Wingselect”). By completing checkout and purchasing goods from our website, you fully agree to all terms outlined in this policy. Our store sells women’s dresses, beach cover-ups, sandals, accessories and thermal underwear; special hygiene & seasonal product restrictions apply as listed below.

2. Return Eligibility & Time Window

  • You may initiate a return request within 30 calendar days from the date your order is delivered. Return requests submitted after the 30-day window will not be accepted.
  • All returned items must meet the following conditions to qualify for refund/exchange:
    1. Unworn, unwashed, undamaged, free of stains, odors or makeup marks;
    2. Attached with all original hangtags, packaging, accessories and protective wrapping;
    3. Not altered, modified or customized in any way.
  • We reserve the right to refuse returns if items fail our inspection upon arrival at our warehouse.

3. Non-Returnable Final Sale Items

The below categories cannot be returned, exchanged or refunded due to hygiene or clearance rules:

  1. Women’s heated thermal underwear (intimate thermal wear, hygiene restrictions);
  2. Clearance, flash sale and discounted promotional items marked “Final Sale”;
  3. Personalized accessories, engraved jewelry (Roman letter rings and custom metal ornaments);
  4. Swimwear & crochet beach cover-ups once the original hygiene seal is removed.

4. Step-by-Step Return Process

  1. Submit return authorization first: Send an email to support@wingselect.com with your order number, full name, delivery address and return reason. We will reply within 24 working hours to issue a unique RMA (Return Merchandise Authorization) number.
  2. Mark the RMA number clearly on the outside of your return parcel; packages without valid RMA will be rejected and returned to sender at your cost.
  3. Securely repack goods with all original tags and packing materials.
  4. Ship the parcel via a trackable courier and save your tracking number for verification.
  5. Send your return tracking number to support@wingselect.com after shipment for follow-up.

5. Return Shipping Cost Responsibility

  • Customer bears all outbound return shipping fees and customs duties (if applicable for international orders). We do not provide free pre-paid return shipping labels.
  • If the item received is defective, wrong size/wrong style shipped by our error, or damaged in transit: Contact support immediately with clear photos of defects/errors. We will cover return shipping cost once verified.
  • Lost or missing return packages in transit are the customer’s risk; we recommend using traceable postal services.

6. Refund & Exchange Rules

Refund

  1. After our warehouse receives and passes item inspection, we process your refund within 5–10 business days.
  2. Refunds will be issued to your original payment account (credit card, PayPal, etc.). Bank processing delays of up to 15 working days may occur depending on payment providers.
  3. Return shipping fees and original delivery charges are non-refundable unless the error is caused by Wingselect.

Exchange

If you prefer exchanging for another size/color/style instead of a refund:

  1. Mark “Exchange” in your return email request;
  2. After we receive and inspect your returned goods, we arrange new item shipment within 3–5 working days;
  3. Customer pays shipping for sending the replacement item to you.

7. Damaged, Defective or Wrong Items

If you receive damaged, defective, mismatched or missing items:

  1. Contact support@wingselect.com within 7 days of delivery;
  2. Attach clear photos/videos of packaging, item defects, shipping label and order number;
  3. We offer three solutions at your choice: full refund, free replacement, or store credit equal to your order value.

8. Policy Modification

Wingselect reserves the right to update this Return & Refund Policy without prior notice. Revised terms take effect once published on https://wingselect.com/policies/refund-policy. Check the policy page regularly for updates.

9. Contact Us for Return Inquiries

Email: support@wingselect.com

Website: https://wingselect.com/